WARRANTY | Urban Shepherd Boots

All Urban Shepherd Boots products come with a 3-month limited warranty covering normal use against any manufacturing defects, including flaws in materials and workmanship. This warranty is designed to ensure that your boots meet our high standards of quality and durability.

What the Warranty Does Not Cover:

• Damage due to holes worn in toes or heel counters

• Burn marks, punctures, cuts, and abrasions caused by external factors or misuse

• Damage from the application of non-recommended materials such as polishes, oils, or other chemicals

• Normal wear and tear, including frayed webbing, worn stitching, and worn soles

• Damage resulting from unauthorized alterations, repairs, or modifications

• Damage caused by pets (e.g., chewing by puppies or clawing by cats)

• Issues related to fit or discomfort

• Frayed laces or eyelets detaching due to normal wear

Important Warranty Details:

• Inspection Required: All products must be inspected at our workshop before any repair or replacement is approved. We reserve the right to determine whether to repair or replace the product under warranty.

• Warranty Voidance: The warranty is void if non-recommended materials are applied, such as polishes, oils, or chemicals that damage the footwear. Additionally, if your boots were not purchased through our official online shop, the warranty is void.

Warranty Process:

1. Contact Us: To initiate a warranty claim, contact Urban Shepherd Boots with a detailed description of the issue, including photos of the damage.

2. Shipping: If instructed, ship the boots to us at your cost for inspection.

3. Evaluation: After inspection, if the warranty applies, we will repair or replace the boots and ship them back to you at your cost.

4. Non-Eligible Claims: If the boots do not qualify for warranty coverage after inspection, we will return them to you at your cost.

Please Note:

A warranty is not the same as an insurance policy. It covers only manufacturing defects, not damage caused by normal wear and tear or user-inflicted damage. We will not replace or repair boots simply because they have been worn down or damaged through improper use.